Terms & Conditions

Please read these terms and conditions carefully, they contain important information about your rights and obligations.

1. Introduction

1.1 Please read these terms and conditions carefully before using the web site operated by the Market Research Society ('MRS' 'we' or 'us'). In particular, we draw your attention to clause 13 (Liability). By accessing or using the MRS web site, the address of which is www.mrs.org.uk, ('our web site') you agree to be legally bound by these terms and conditions as they may be modified and posted on our web site from time to time.

1.2 If you do not wish to be bound by these terms and conditions then you may not use our web site.

1.3 Our web site is controlled and operated by us from our offices at 15 Northburgh Street, London EC1V 0JR.

2. Nature of our web site

2.1 Our web site is a place for you to view the information contained and to select and order various products

2.2 The products you may order on this website are:

2.2.1 single issue publications ("publications")

2.2.2 magazine subscriptions ("subscriptions")

2.2.3 events ("events") – Events terms & conditions

2.2.4 short training courses ("short courses")

2.2.5 long training courses leading to a qualification ("qualification courses")

and they are collectively referred to in these terms and conditions as the "Products".

2.3 Our web site describes each of the Products in more detail.

3. Buying Products on our web site

3.1 To order a Product on line, you will need to follow the ordering procedure set out on the relevant order page.

3.2 Details of our prices for the Products, and the procedures for payment and delivery are displayed on the relevant page of our web site.

3.3 The price of any Product is the price in force at the date and time of your order. We may change the price of any Product before you place an order. We try to ensure that our prices displayed on our web site are accurate but the price of your order will need to be validated by us as part of the acceptance procedure (see clause 3.4 below). We will inform you if a Product's correct price is higher than that stated in your order and you may cancel the order or decide whether or not to order the product at the correct price.

3.4 MRS is entitled to refuse any order placed by you. If your order is accepted, we will confirm acceptance to you by online electronic means to the email address you have given us on ordering and by sending an invoice to the postal address you have given us on ordering.

3.5 Please note we are unable to access communication of online orders sent after 5pm on a working day until 10am on the next working day. The contract in respect of your order shall be made when we send our acceptance to you.

3.6 If your order is for a publication it will be fulfilled within 30 days.

3.7 If your order is for a Product which is not a publication it will be fulfilled within the time specified on the order form.

3.8 You undertake that all details you provide to us for the purpose of purchasing Products will be correct.

4. Cancellation of Orders for Publications or Subscriptions

4.1 Subject to the conditions of this clause you may cancel your order for a publication or subscription for any reason (including if you simply change your mind).

4.2 To cancel your order in accordance with clause 4.1 you must notify us in writing or other durable medium (including email) within 7 working days of receiving the publication or the first issue of the subscription as the case may be.

4.3 You must arrange for and pay the costs of returning any publication ordered or the first issue of the subscription ordered.

4.4 While in your possession you must keep any publication or first issue of the subscription you subsequently return to us in good condition.

4.5 If you cancel your order in accordance with this clause MRS will refund to you the price paid and your reasonable costs of returning the publication or the first issue of the subscription.

4.6 If you have any complaints you should direct them to us via email at publications@mrs.org.uk or via post at 15 Northburgh Street, London EC1V 0JR.

5. Cancellations of Events, Short Courses and Qualification Courses

5.1 You may cancel your order for an event, short course or qualification course for any reason (including if you simply change your mind).

5.2 To cancel your order for a place at an event, short course or qualification course, you must:

5.2.1 in the first instance comply with the procedure detailed on the booking form for such event, short course or qualification course; or

5.2.2 if you are a consumer, rather than making the purchase for a business purpose, within 7 days of making your order, notify us in writing or other durable medium (including email) of your wish to cancel the order.

5.3 If you cancel your order in accordance with clause 5.2, we will refund any payment made by you.

5.4 If you have any complaints you should direct them to us via email at conference@mrs.org.uk, training@mrs.org.uk or ama.profdevelopment@mrs.org.uk or awards@mrs.org.uk or by post at 15 Northburgh Street, London EC1V 0JR.

6. Modifications to web site

We reserve the right to alter, suspend or discontinue any aspect of our web site or the content or services available through it, including your access to it. Unless explicitly stated any new features including new content, and/or the sale of new Products shall be subject to these terms and conditions.

7. Modifications to Events, Short Courses or Qualification Courses

7.1 We reserve the right to alter the events, short courses or qualification courses with respect to programme content, speakers, timing or location.

8. Information you provide

8.1 The following applies to any information you provide to us; for example, during any registration or ordering process:

8.1.1 you authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address ('Personal Information'), in accordance with our privacy policy;

8.1.2 you must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details.

9. Applicability of Online Materials

9.1 We have used our best endeavours to ensure that our web site complies with UK law. However, we make no representations that the materials on our web site are appropriate or available for use in locations outside the United Kingdom.

10. Intellectual Property

10.1 The contents of our web site are protected by international copyright laws and other intellectual property rights. The owner of these rights is MRS or other third party licensors. All product and company names and logos mentioned in our web site are the trade marks, service marks or trading names of their respective owners including us. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information downloaded from our web site including but not limited to text, graphics without acknowledging MRS as the source of such material or information.

11. Linked Sites

11.1 MRS make no representations whatsoever about any other web sites which you may access through our web site or which may link to our web site.

11.2 When you access any other web site, you understand that it is independent from MRS and that we have no control over the content or availability of that web site.

11.3 A link to any other site does not mean that MRS endorses or accepts any responsibility for the content, or the use of, such a web site and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web site or resource.

11.4 Any concerns regarding any external link should be directed to its web site administrator or web master.

12. Availability of our web site

12.1 We will try to make our web site available but cannot guarantee that our web site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability.

12.2 You must not attempt to interfere with the proper working of our web site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, web site, router or any other internet connection device.

13. Liability

13.1 To the extent permitted by law, we exclude all express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to the Products provided through our web site.

13.2 We will do our best to ensure that all freely available materials and information published on our web site are accurate, but please note that we exclude all express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to the content of our web site.

13.3 In relation to the purchase of Products, we accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect), however caused, even if foreseeable.

13.4 In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our web site or its contents other than as a direct result of purchasing Products, we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of MRS or our servants, agents or any other person.

13.5 If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence.

13.6 You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our web site and is compatible with our web site. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our web site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

13.7 The limitations and exclusions in this clause 13 only apply to the extent permitted by applicable law.

14. General

14.1 We may assign, novate or subcontract any or all of our rights and obligations under these terms and conditions at any time.

14.2 We may alter these terms and conditions from time to time and post the new version on our web site, following which all use of our web site will be governed by that version. You must check the terms and conditions on the web site regularly.

14.3 These terms and conditions, together with the privacy policy, any order form and payment method instructions, if any, are the whole agreement between you and MRS. You acknowledge that you have not entered into this agreement in reliance upon any warranty or representation made by MRS or any other person and you waive any rights to damages/rescission you may have for misrepresentation (other than a fraudulent misrepresentation) that is not contained in the terms and conditions, privacy policy, order form and payment method instructions.

14.4 If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.

14.5 These terms and conditions and your use of our web site are governed by the law and you submit to the non-exclusive jurisdiction of the courts of England and Wales.

14.6 Neither you nor MRS will be held liable for any failure to perform any obligation to the other due to causes beyond your or MRS's respective reasonable control.

14.7 Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.

15. Notices

15.1 All notices shall be given:

15.1.1 to us via email at info@mrs.org.uk or via post at 15 Northburgh Street, London EC1V 0JR;

15.1.2 to you at either the email or postal address you provide during any ordering process. Notice will be deemed received when an email is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 3 days after the date of posting.

16. Replacement

These terms and conditions replace all other terms and conditions previously applicable to the use of our web site and/or sale of the Products.

Legal Information

The information on this page is required by the Electronic Commerce ( EC Directive) Regulations 2002 and the Companies Act 2006.

The Market Research Society (MRS) is a company limited by guarantee, registered in England No. 518685.

Registered Office: 15 Northburgh Street, London EC1V 0JR
Telephone: +44 (0)20 7490 4911
Email: info@mrs.org.uk
Web: www.mrs.org.uk
MRS VAT Number: GB 239 8954 04