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Leadership and people management are core skills required to effectively communicate, to engage and motivate employees and colleagues towards a common goal. These attributes will help you develop as a leader within your organisation and the wider community.

Knowledge, Skills and Attitudes

1. Establish vision relating to areas of responsibility and communicate vision together with supporting objectives and operational plans

2. Ensure team members and related stakeholders understand relevant vision, objectives and operational plans

3. Guide team members and stakeholders, and when appropriate empower individuals, to deliver relevant vision, objectives and operational plans

4. Establish targets and monitoring processes for self, team and stakeholders to ensure that relevant vision, objectives and operational plans are delivered

5. Develop a range of leadership styles and select and apply these as appropriate to situations and people

6. Deploy guidance, mentoring and/or coaching skills as appropriate in order to achieve vision, objectives and operational plans

7. Motivate and support team members and stakeholders, providing recognition when individuals successfully meet vision, objectives and/or operational plans

8. Develop mechanisms to establish feedback from team members and stakeholders on personal performance, and address issues that arise

9. Review plans, responsibilities and objectives periodically and in light of any relevant change in circumstances

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CX / UX / MR Conference 2026

London

Experience is king. At this year’s CX|UX|MR conference you’ll discover how ever-richer experience data is powering product development, service transformation and brand propositions. You’ll also see how this holistic approach is driving customer centricity.

Apr
28
2026

Tuesday
09:00–17:00

Asking Smarter Questions

Virtual training course

“Asking Smarter Questions” is a dynamic and interactive training course from award-winning author and trainer Sam Knowles, which champions the art of curiosity. The course sets out the six Universal Principles you need to make every question count.

Apr
28
2026

Tuesday
09:30–16:00

Desk Research 2.0

Virtual training course

Maximising the effectiveness of your desk research

Apr
30
2026

Thursday
09:15–17:00

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