Maximise Your Telephone Research: Navigating the Latest Ofcom Rule Changes

MRS and Ofcom present a joint webinar to help practitioners navigate the recent Ofcom rule changes affecting telephone research together with practical advice on how to minimise the likelihood of call blocking.

This webinar is an opportunity for research practitioners to hear directly from Ofcom experts and to ask any burning questions about the Ofcom telephone rules and requirements.   

What you’ll learn:

• The recent Ofcom rule changes affecting telephone research conducted in the UK.
• Ofcom rule changes to Calling Line Identification (CLIs) used for inbound international telephone calls.
• Why call blocking occurs and the steps that can be taken to address these issues.
• Best practice tips for setting telephone diallers and telephone procedures to minimise the likelihood of call blocking.
• MRS’ on-going discussions with Ofcom and the network providers about call blocking and its impact on research.
• Other Ofcom rule changes on the horizon.

Speakers:

Chair: Debrah Harding, Managing Director, MRS

Presenters:

Jill Faure, Principal Technology Advisor, Ofcom

Mike Lee, Senior Associate, Ofcom

FREE for all to attend (1-hour CPD)